FAQ´s SECTION AND CUSTOMER SERVICE

Disfraces Bacanal S.L., wants that our customers could the maximum satisfaction with our service. Because of this we put at your disposal this form, in which you can ask us any questions, or suggest any improvements we can make in our website. Thank you very much for your time.

 

 


2- About Disfraces Bacanal
  • ¿Who is Disfraces Bacanal and why to purchase on www.bacanalcostumes.co.uk?
    Through this website you will be able to learn about our company.

  • What kind of services does the company provides?
    Besides all the items we offer on the website, we also can do any customized work.

  • Do we close for summer vacations?
    We deliver 365 days a year on www.disfracesbacanal.es, and form monday to saturday at our retail store. We want provide you the best and longest service.

3- Retail store
  • Do we have a retails store?
    Yes, we have a retail store,here you have all the information concerning to location, schedule and contact information.

  • Can I pick up an order at your retail store?
    Yes, you can pick up an order at our store and save the delivery charges. When you finish to order through our website, the program will ask you if you want your order home delivered or to pick it up at our store. As soon as the order has been placed, we will inform you when can you pick it up.
    If you want to pay when you will pick up your order at the store, please select “pay at the store”.
    If you want to pay in advance, please select one of the payment 's modes on this website. A proof of payment must be provided to our store assitants when you will pick up the order at the store.

4- Invoicing procedures
  • When will I get my invoice?
    As soon as you will place an order, you will receive the same day an email with a pdf., format invoice.
    If you want to receive a paper bill, you must request it in advance or download it from the management panel.

5- Postage, packaging and delivery dates
  • How much are the shipping costs?
    Check here for national shipping costs.
    Check here for international shipping costs.

  • How long does the delivery of my order takes?
    If the product's details shows that the item is available, you can check the delivery dates here.
    In case the product's details indicates ask for availability, please contact us and we will inform when the product will be again available.You can also send us a question through the product's details.

  • What delivery or shipping agencies will deliver my order?
    Your order will be deliver by NACEX, CORREOS (Post) or TXT.

  • When will I get my order?
    You can check here delivery dates.

  • Would you let me know when the order will be ship?
    When we give your order to the shipping agency, they will send you an email with the delivery date, shipping locator number and agency data in order you could know at any time where your order is.

  • Do you deliver on saturdays?
    It is also possible to deliver on saturdays, but shipping charges are high, we recommend you to request a quote. To give you a quote we need to know need to know exactly the size and weight of your order.

  • Do you deliver outside Spain?
    Yes, we deliver to the following countries:Portugal, Romania, Austria, Belgium, France, Germany, Irland, Italy, Luxembourg, Holland, United Kingdom, Denmark, Slovenia, Slovakia. Please check here for delivery and shipping charges.

  • Can I schedule a specific delivery time ?
    Yes, we will inform the delivery agency but notice that it is not always possible.

6- Returns policy
  • Can I return my order?
    Yes, it is possible to return an order but you must fulfil the following conditions.

7- Modes of payment
  • &How can I pay for my order? Are there any payment fee depending on the mode of payment?
    Please check here the different modes of payment and payment's fees.

  • In which bank or financial institution do I have to pay?
    When you finish to place an order through bank transference, a bank account will appear in your order's form. You will also receive an email with the bank account.
  • If I pay through bank transference, it will be required a proof yo payment?
    It is not necessary but advisable to speed up your order. Notice that until we do not confirm that the payment has been done and received, we will not ship your order. You can send the payment proof by fax to the indicated number: 976 95 72 62 or by email to:info@bacanalcostumes.co.uk

FOR ANY QUESTIONS, DOUBTS OR PROBLEMS, COMPLETE THIS FORM.
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DATA PROTECTION ACT

In accordance with the DATA PROTECTION ACT 15/1999,we inform you that your personal data as well as your address and e-mail will be part of a datafile whose responsibility is of Disfraces Bacanal S.L. These data will be entered into electronic files. The purpose of the file is the management of commercial character or sending commercial communications of our products or services, in order to facilitate, expedite and fulfill the commitments made by both parties. Users have the right to access, rectify, cancel and oppose to their data, under the afore mentioned regulation, by sending an e-mail to the following address: info@disfracesbacanal.es .

We will consider the data has not been modified unless you tell us that they has been modified in any way. Please communicate us any changes in order to have a good commercial relationship. We also consider that you allow us to use your data in order to preserve the relationship between both parts.

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