GENERAL CONDITIONS OF SALE AND DELIVERY


1-    Introduction
2-    Purpose
3-    Order
5-    Prices

1- Introduction
The following general conditions of sale and delivery, rule the surf in the web site "www.difracesbacanal.es",of which Disfraces Bacanal S.L., holds. Disfraces Bacanal S.L. is inscribed in the Companies House of Zaragoza Volume 3687, folio 128,S8, page Z48038. VAT nr.: B-99534577.

2- Purpose
These general conditions of sale and delivery set out obligations regarding surfers that are interested in the items and services that Disfraces Bacanal offers in its web site. These general conditions which are binding upon both parties, have been created to reach an agreement between us in order to protect your customer's rights and our rights as a company. If you surfer in the web site http://www.bacanalcostumes.co.uk or by ordering an item, you are binding upon these conditions as well as to our data protection. If you are not agree with both, please do nor order or make any payment. General conditions of sale and delivery can be modified at any time, so please read them carefully before order.

3- Order
When you place an order from “http://www.bacanalcostumes.co.uk” that means that you are agreeing to our general conditions of sale and delivery, as well as the prices and items decriptions. These general conditions shall be applied in the contract.You are required to give us your email, adress and or other contact data. Do not forget that we can contact you if necessary (see our Data Portection Act- Legal terms). If you do not provide us all the information we need, we can not complete your order.
When you place an order from “http://www.bacanalcostumes.co.uk” you warrant that you are authorized to use the payment card with which you make payment, if you choose this method of payment. Only people with legal capacity to purchase from this website, can order from it.

4- Delivery terms
 
4.1.-Delivery of the products
Disfraces Bacanal S.L., undertakes to deliver goods in perfect condition to the delivery address you indicate on the order form. There is also to possible to send our products to another person or address if you indicate this on the order form, if the address is in our delivery area.
If the packet is in poor condition or is damaged, please let us know it when you sign the delivery order form in order to possible claims.
To ensure a proper receipt of goods ordered, please give us an adress where items can be delivered in a normal working hours. In case of absence, the delivery or shipping agency will leave a phone number to arrange the delivery.
Disfraces Bacanal S.L., works with the following delivery or shipping agencies: NACEX, CORREOS and GLS. We will let you know the shipping tracking number as well as the phone numbers, in order you can contact them at any time and to know where is your package.
Disfraces Bacanal S.L. reserves the right to change at any time the delivery or shipping agency as well as the kind of shipment, providing there is no apparent bias for the customer.
Delivery will be produced at the time you sign the delivery order form at the address you have given us.
 
4.2- Delivery times
Disfraces Bacanal S.L., works with different delivery times, depending on the product and destination.
Countries
Delivery times
 
Orders weighing 20kg
Orders weighing = 20kg
Spain peninsula
24/36 hours**
48/72 hours
Canary islands
48/72 hours o 8 working days ***
8 working days ***
Balearic islands, Ceuta and Melilla
48/72 hours***
48/72 hours***
Portugal
48 hours
3/4 days
Area 1 and 2*
2/3 days
2/3 days
Area 3* 4/5 days 4/5 days
Romania
8 days
8 days
*Area 1: France, Denmark
Area 2: Italy, Belgium, Holland, Luxembourg, Austria, Denmark.
Area 3: United Kingdom
, Slovenia, Slovakia
**If you place an order before 12:00 a.m., it will be deliver the next day until 19:00 hours. Excluding Saturdays, Sundays or holidays. If you want to have your package before 12:00 a.m., next day, please ask for prices.
*** For packages with detination Canary islands, Ceuta and Melilla, delivery time we will not take into account any retentions at customs.
Do not forget that delivery time is approximate and may vary for logistical or force majeure reasons. If you order does not arrive by the estimated delivery date, upon confirmation of each order the supplier shall as soon as is practicable inform the customer of the supplier's estimated delivery date. It will be also possible to cancel the order with a refund of the total amount paid. Note that we do not deliver on sundays.
 
4.3- Shipping charges
Disfraces Bacanal S.L., will ship orders by sending the cores carriage prepaid. Unless you tell us another thing , we will indicate the final cost of your order. Free shipping on orders over 125 € or for destinations in Spain peninsula.
Price list by city and country:
Regional and national shipments (Spain peninsula)
 
Nacex-Shop
(only national peninsular)
National peninsular
Home delivery
To pick up at postal office*
Up to 5 kilograms
 3,99 €
4,99 €
4,75 €
Up to 10 kilograms
 5 €
6,50 €
6,00 €
Up to 15 kilograms
 7 €
8,00 €
8,50 €
Up to 20 kilograms
 8,5 €
10,00 €
-
*The package will be sent to your local post office depending on the zip code you have.
If the package is over 20 kilos and has an amount less than €125 , we will let you know the shipping charge.
 
Shipments to Balearic islands, Canary islands, Ceuta and Melilla
 
Balearic islands, Ceuta & Melilla*
Canary islands*
 
Postal express 48/72 hours
Postal express 48/72h, to pick up at postal office**
Postal express 48/72 hours
Postal express 48/72h, to pick up at postal office**
Blue package 8 working days
Up to 6 kilograms
8,00 €
6,00 €
12,00 €
8,00 €
-
Up to 10 kilograms
10,50 €
7,75 €
18,00 €
12,50 €
12,50 €
Up to 15 kilograms
14,00 €
11,00 €
25,00 €
19,00 €
16,00 €
Up to 20 kilograms
18,50 €
-
34,50 €
-
18,75 €
*Shimpents with destination the Canary islands, Ceuta and Mellila have an increase of €15 due to the Single Administrative Document (SAD).
**The package will be sent to your local post office depending on the zip code you have.
If the package is over 20 kilos we will let you know the shipping charge.
 
Shipments to Portugal (no islands)
Up to 5 kilograms
7,50€
Up to 10 kilograms
9,00€
Up to 15 kilograms
13,50€
Up to 20 kilograms
15,00€
If the package is over 20 kilos we will let you know the shipping charge.
 
Shipments to Romania
Up to 5 kilograms
13,00 €
Up to 10 kilograms
18,00 €
Up to 15 kilograms
23,00 €
Up to 20 kilograms
28,00 €
If the package is over 20 kilos we will let you know the shipping charge.
 
Other countries
 
Area 1
Area 2
Area 3
0 to 1 kilo
8,5 €
9 €
10,4 €
1 to 5 kilos
15 €
18,5 €
19,5 €
5 to 10 kilos
16,5 €
20 €
21,5 €
10 to 20 kilos
17,5 €
21 €
22,3 €
20 to 30 kilos
19,4 €
23,5 €
25 €
Area 1: France, Denmark
Area 2: Italy, Belgium, Holland, Luxembourg, Austria, Denmark.
Area 3: United Kingdom
, Slovenia, Slovakia
If the package is over 30 kilos we will let you know the shipping charge. Check here the countries where we deliver.
 
4.4- Shipment's areas
All the items or goods we offer on our web site are available for Spain (including the Balearic islands, the Canary islands, Ceuta and Melilla. We deliver to the following countries:Portugal, Romania, Austria, Belgium, France, Germany, Italy, Luxembourg, Holland, United Kingdom, Denmark, Slovenia, Slovakia.
 
4.5- Availability of stock
Sometimes stock may vary. We may have an occasional failure of a product and we ca not deliver it. In this case customer will be inform about and another delivery date can be set. There is also the possibility of changing this product for another similar item or the refund of the total amount paid.

5. Price
All prices on the web site “www.disfracesbacanal.es ” not include the Value Added Tax (VAT) at the time of purchase. Prices do not include shipping costs as well as well as eventually management costs. These costs will be added to the final amount. Check here eventually management costs.
Disfraces Bacanal S.L., reserves the right to change the prices that appear on www.disfracesbacanal.es, at any time. Products will be invoiced at the prices in effect at the time of order and considering always the product availability.
All the shipments with destinations outside the Spanish Peninsula or the Baleric islands, will not be charged VAT.
Please notice that the prices from the French, English and German sites are without VAT. If you place an order in these websites with destination Spain, VAT will be included in the final amount.

6. Different modes of payment
Disfraces Bacanal S.L., accepts the following payment procedures:
6.1- Collect on Delivery (C.O.D.):
As soon as the order has been made ??and confirmed, Disfraces Bacanal S.L., will send you the order. You will have to pay the amount of this when the carrier will deliver the order.This payment mode takes an additional cost of 3% on the total, with a minimum of € 3. Collect on Delivery is only valid within peninsular Spain. This mode of payment is not possible if your order is above € 200.
The company can change the mode of payment when we have evidence that the customer has not paid for C.O.D., shipments in the past for any valid reasons, having meanwhile generated some business expenses for Disfraces Bacanal S.L., that have not been paid by the customer.
 
6.2- Advance payment transfer (early transfer):
If you place an order and choose this option,you will see the bank account number to which the transfer is to send. Please do not forget to write order numer in the “subject” or “concept” area in order to speed up your order. This mode of payment has no additional costs and we accept it for any kind of destinations.
VERY IMPORTANT: NOTICE THAT IF WE NOT RECEIVE THE PAYMENT WITHIN 3 WORKING DAYS, WE WILL CANCEL IMMEDIATELY YOUR ORDER WITHOUT NOTICE.
 
6.3- Credit card payments:
As soon as the order has been made, if you choose this payment mode, the safe payment screen will appear. This mode of payment has no additional costs and we accept it for any kind of destinations.
Your bank account will be debited online through a payment gateway, as soon as we have verified that the data are true.
Credit card's data are not recorded in our database. They are only used by a virtual pos terminal through a payment gateway.
 
6.4- PayPal Payment:
As soon as the order has been made, if you choose this payment mode,the safe payment screen will appear. This mode of payment has an additional cost This mode of payment has an additional cost of 3,4% on the total+ € 0,35.
 
Disfraces Bacanal S.L., reserves the right to change the modes of payment. The company can create new or eliminating some of the existing modes of payment,without the customer, surfer or visitor of the website www.disfracesbacanal.es, could file complaints for this reason. However, if the change affects an order, we will contact you, offering you the possibility to cancel an order.

7- Returns policy for customers
Disfraces Bacanal S.L., accepts the return of products if customer communicate it in advance and done it. The deadline for returning the product is seven woking days from the date of delivery. You have also to comply with the following additional terms:
1- The product must be in the same state and condition as delivered. There will only be accepted the products that are sent in its original packing, and in perfect conditions as well as have its original label. Shipping should be made using a kind of packaging that protects the product.
2- The product must be delivered without signs of use or modification.
3- Under no circumstances we accept returns of items that have been made by order.
4- If a returned product does not meet these conditions, we will not pay for it and re-shipping charges will be borne by the customer.
How to proceed to make a return.
1- First contact us indicating order and invoice number,through the following means:
2- Once we receive the application and accept the reason for the return, you must send the product or products to the following adress: Customers pay for the postage of the returning products to our facilities.*
To:
Disfraces Bacanal S.L.
Calle de la Manifestación 6-12
50003 Zaragoza (Spain)
* Customers pay for the postage of the returning products to our facilities as long as they are not what you have purchased or if they have any damages..
3- As soon as we receive the items and provided that they are in optimal conditions, we will refund the total amount paid. We only pay for the items not for shipment or postage in a maximum of ten working days.

8.Privacy policy
In accordance with the DATA PROTECTION ACT 15/1999,we inform you that your personal data as well as your address and e-mail will be part of a datafile whose responsibility is of Disfraces Bacanal S.L. These data will be entered into electronic files. The purpose of the file is the management of commercial character or sending commercial communications of our products or services, in order to facilitate, expedite and fulfill the commitments made by both parties. Users have the right to access, rectify, cancel and oppose to their data, under the aforementioned regulation, by sending an e-mail to the following address: info@bacanalcostume.co.uk
We will consider the data has not been modified unless you tell us that they has been modified in any way. Please communicate us any changes in order to have a good commercial relationship. We also consider that you allow us to use your data in order to preserve the relationship between both parts.

9- Use of the picture gallery of this website
Disfraces Bacanal S.L., will make available to registred customers, the possibility topublish photos on the site. The pictures in our server are in a safe site and Disfraces Bacanal S.L., ensures that they will not be used without prior authorization from the customer.
The user should be aware of the following possibilities:
    • he pictures on this website can be can be downloaded by anyone surfer who visits this site.
    • If Disfraces Bacanal S.L., consideres that a photo uploaded by a user has any content that is libellous, defamatory, obscente, pornographic, abusive,gratuitous violence., or thatin any way violates any laws, it will be removed. If the user is a repeat offender, we will cancel his/her account.
    • Disfraces Bacanal S.L.declines responsibility for the use made by third parties.
    • If a photo has been posted without your consent, please contact us.

10- Liability and jurisdiction
The responsability of Disfraces Bacanal S.L., relating to any product purchased on www.disfracesbacanal.es, will be strictly limited to the purchase price of this product, not be compromised for simple errors or omissions that may have taken place, when the company have taken all the necessary precautions in the presentation of the products.
Disfraces Bacanal S.L., will not be held responsible for any damage, whatever their nature, both material and non-material or bodily, that may result from malfunction or improper use of the products sold. The same applies to any changes made by suppliers.
Disfraces Bacanal S.L. , may not be held liable for abreach of contract if stock is unavailable or a product is unavailable, by force majeure, cessation of activity,total or partial strike; especially in cases of postal services and means of transport or communications, floods, roadblocks or fire.

11- Warranty for purchased products
Disfraces Bacanal S.L., guarantee's comprises is changing the product for another of equal characteristics in the event of damage in the factory. Any damage caused by improper use or handling as well as any wear caused by abnormal use of the same, may not be considered subject to the product's guarantee.
For any defective Product, Disfraces Bacanal S.L., will repair, replace or price reduction and these measures shall be provided for free to their customers, only if he/she claims within the ten days after the delivery of the product. Items to be returned must comply with our Returns policy for customers. Guarantee will not be valid if there are any damages or defects caused by external factors, accidents, wear,incorrect installation or use. Excluded from this warranty are products that have been modified or repaired by the customer or any other person not authorized by the supplier.

12- Intellectual property rights of the contents of the website: www.bacanalcostume.co.uk
All ther elements of this website has been designed in order to sell the products marketed by the company Disfraces Bacanal S.L.The intellectual property rights of the contents of the website and its graphic design,illustrations, icon, graphics, photos, images and typefaces are the sole property of Disfraces Bacanal S.L., or transferred under license by the brand of the supplier.
Be aware that the intellectual property rights of the contents of the website and its graphic design, and typefaces are the sole property of Disfraces Bacanal S.L., are protected by Spanish and international laws regarding the intellectual and industrial property rights. Reproduction of this website in whole or in part without Disfraces Bacanal S.L.'s express and written permission is expressly prohibited, even by hyperlink.
Also, consequently, the total or partial reproduction, re-broadcasting, adaptation, modification, distribution,marketing, copy and/or re-publishing thereof is expressly prohibited, regardless of the purpose or the medium used; as well as any other action that involves infringement of the laws protected by Spanish and international laws regarding the intellectual and industrial property rights, without Disfraces Bacanal S.L.'s express and written permission.

              13- Discount points
For every order you place at our online shop Bacanal Costumes you will get a point for every euro you will waste, without shipping costs. For instance for a 25€ purchase + shipping costs you will receive a total amount of 25 points.
You will get your points as soon as you have paid your order. For total or partial returns, points will be subtracted.
You could redeem your points whenever you has a minimum of 50 points in your account. That is to say that you will get 1,5€ for 50 points that will be subtracted from your bill. Points can only be redeemed in multiples of 50. I.e., if you have 60 points you can only redeem 50 points. If you have 100 point you can redeem all of them. If you have any questions, comments or suggestions, please let us know by using the contact form.

 

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